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Here to Help during this time of need

3/18/2020 (Permalink)

Covid-19 here to help Covid_19: Here to Help

SERVPRO of Rockford is Here to Help during this time of need

Why turn to SERVPRO?

We are Cleaning Experts

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –

SERVPRO of ROCKFORD, 815-964-0599


Carbon Monoxide - The Silent Killer

2/25/2020 (Permalink)

Did you know that more than fifty thousand people visit the emergency room each year, and of those people 400 will die from carbon monoxide poisoning? There are even rare occasions where carbon monoxide is used as a suicide measure. Often times the individual will sit inside a running car with nothing allowing air circulation. 

Carbon monoxide can be very hard to detect as it is colorless and odorless (hence the name "silent killer"). Symptoms can be very similar to every day ailments: headache, nausea, dizziness, chest pain, and other flu like symptoms. It can represent the flu without the fever. It can also mask itself so that you feel better when you leave an environment. So, if you are feeling ill inside, and you go outside and find your symptoms going away, then it may be CO poisoning. Carbon monoxide binds to hemoglobin and prevents those cells from carrying oxygen. Those with weakened immune systems (such as elderly and infants) can have an increased risk of getting sick from carbon monoxide. It can be fatal.

What kinds of things can emit carbon monoxide? Portable space heaters, gas heaters, an old furnace, or a gas oven can all emit the gas. You can also risk exposure if you use outdoor camping related products indoors; such as a camping stove, or charcoal grill. 

Adequate ventilation is the key when using one of these types of entities. It is also wise to install carbon monoxide detectors in your home (or business) when using these types of appliances.

*photo from CDC website

Christmas Safety

12/20/2019 (Permalink)

O, Christmas Tree…

Deck the Halls…

Chestnuts Roasting on an Open Fire…

All of these things can lend themselves to fire disasters over the holidays.  Please keep your family and home safe throughout the season by being aware of how you decorate, how you use the electrical outlets, how you conduct your holiday cooking and baking.

The Christmas Tree:

  • If it is a live tree, keep it well watered. Clean the floor of excess needles.
  • Make certain all lights are functioning properly.
  • Turn off all holiday indoor lighting when away from home.
  • Be careful not to overload electrical outlets.
  • Keep flammable ornaments away from high-heat sources.

As you Deck the Halls:

  • If using fresh greens, keep them away from lit candles and other heat sources.
  • Make sure lights used with fresh greens are functioning properly, that they are of cool temperature and are turned off/unplugged when no one is home or while family is sleeping.
  • Candles add much ambiance to the season, but never leave them unattended. That warm, inviting flame can soon become an inferno of burnt fabric, greens, wood (furniture, decorations, trim).  And melted wax can quickly ruin heirloom linens and festive moods.
  • Again, please be careful with the use of electrical outlets.
  • A real wood fire in the fireplace is most welcome during the winter months. As we crowd more visitors into our gathering spaces, make sure that everyone keeps a safe distance from the flames.  Keep all of those boxes and wrappings away from the fire.  Note:  burning the gift wrap in the fire is not recommended.  This can easily send ash and sparks outside of the hearth area.

Baking the Special Christmas Goodies:

  • There is little more inviting than the smell of baking breads and cookies or the spices of mulled cider or wine. When we get so busy over the holidays, we can forget how long some of those cookies have been in the oven.
  • Whether grilling, or deep-frying the Christmas goose or turkey, keep the grill, fryer and smokers away from the house – and out of the garage. It is very tempting to want to stay warm while doing these chores, but safety must always be the first concern.
  • Some of our special holiday recipes can require high heats on the stovetop in order to achieve the special results we desire. Watch these closely and carefully.

SERVPRO of Rockford wishes you a very Merry Christmas and Happy Holidays.  May your season be filled with the love of family and friends.  May the New Year bring you good health, much happiness and many blessings.  Please stay safe during the holidays.  If disaster does strike, we will be there to make it “Like it never even happened.”

Fall Preparation for Winter

12/9/2019 (Permalink)

Did you get those gutters cleaned and cleared before the cold weather came upon us?  Did you disconnect the outdoor hoses?  And shut off the outside spigots?  There will still be some above freezing days coming our way in order to get that done.  They just won’t be warm tasks to complete!

If you do not get these outdoor chores completed, the brutal cold of a polar vortex could make your life even more inconvenient and uncomfortable.  Those clogged gutters won’t allow the melting snow from the roof to flow easily or freely.  Since water seeks the path of least resistance, it will cascade over the gutters onto sidewalks, landings and other walkways.  This makes for dangerously icy walking spaces.  As it makes its way closer to the foundation of your home, it may find a way through your foundation into your home…  Remember the note about the path of least resistance?!

That snow on the roof that spills over the gutters can become ice dams, damaging roofing, soffits, facia and gutters from the sheer weight of ice and snow.  The water from this can often make its way along the inside walls of your home.  Wet ceilings, walls, insulation, flooring and baseboards can make such a mess.  Left to dry on their own, they can soon harbor mold.  The roof itself can be damaged and continue to have leakage problems.  (NOTE:  Do not use standard rock salt on your roof!  Calcium Chloride based products are safer for roofing materials and will work at lower temperatures.)

If that hose is still connected or the water has not been shut off to those outside spigots, freezing weather causes the water in those lines to expand.  Breaks and cracks are frequently the result.  Where does the water from those broken lines go?  Back into the house, of course, where it is warmer and the water can flow freely!  What a mess!

Yes, “Baby, it’s cold outside!”  But it will only get colder as winter progresses.  Take advantage of the next warmer – above freezing – day and get those outside chores completed.  Otherwise, you will find yourself needing to call SERVPRO of Rockford to make those water damages “Like it never even happened.”

River Water

4/2/2019 (Permalink)

The Rock River had flowed into the basement of this local home.

With the recent flooding of our local river a large amount of homes had water intrusion. Many people had to even leave their home until the water had resided.

Unfortunately, unless you have flood insurance and the area is deemed a disaster, this is a problem that ends up burning a hole in your wallet. 

Here's a few tips that you could utilize while trying to re-mediate your home or business:

1) Protect yourself, besides water being from the river it has also flowed up through the sewer into your home. Most flood water is considered sewage due to the high amount of microbial growth.

2) All carpet and pad will need to be removed. Make sure you get this up first, due to the amount of saturation they can hold. It's difficult to dry an area or dwelling if there is still saturated material.

3) Drywall will need to be cut and removed at either 2ft or 4 ft. If you keep it consistent, it is much easier to replace. 

4) Sadly, most contents will have to be disposed of due to how contaminated the water was. Again, please protect yourself.

If there is anyone that needs assistance or wants us to come out and take a look, don't hesitate to give us a call! Even if it is just for advice, we are here to help! 

Commercial Fire/Water

1/23/2019 (Permalink)

A storage room that had been affected by the sprinkler system.

When you are a commercial business renting a space you have to worry about the other tenants around you. 

Recently we had a commercial fire that was caused by a business next door. Luckily, the business that called us had insurance on their merchandise and equipment. 

A fire had broken out and the sprinkler system was set off and affected the entire work area as well as a display room and its contents.

Due to their contract with the building owner, everything from the wall paint inwards was the renters responsibility, and we were able to provide restoration services.

Unexpected disasters, like this incident, can happen to any business or any one. Please always be prepared and make sure your assets are covered, and if anything happens you know you can always call SERVPRO of Rockford and we can make it "Like it never even happened." 

Space Heaters

1/23/2019 (Permalink)

Almost everyone says how dangerous a space heater is, but most people still use them. (Yes, even some of us here at SERVPRO of Rockford are guilty of it.) 

Especially with these frigid Midwest winters, where temperatures can easily get below zero, you can resist the urge to dust it off and turn it on. 

Here is a checklist of what to keep an eye out for:

  • Inspect the heater for any flaws. You know this thing has been sitting in your basement for a year, and it's probably not a good idea to just plug it in, turn it on, and expect it to work perfectly.
  • Carefully inspect the cord. Look for any tears in it, or any parts of the wire showing. 
  • Stay in the same room with it. When you first plug it in check the cord after a few minutes to see if it starts to get hot to the touch. You don't want it to start a fire in the outlet. It might emit a burning smell at first, but that could be a build up of dust from it not being used for months.
  • Never leave it unattended. I know this one is a "no-brain-er" but it happens. Again, don't leave it unattended. (I needed to repeat this for emphasis.)
  • Keep it in an open area. Don't put it near furniture, drapes, or flammable objects.
  • Make sure it is out of reach for pets and children. 

We want you to have a safe winter season in your homes and not have to deal with the stress of your house being damaged by fire. 

If you have any questions or want to know more about fires you can call us anytime! 

Apartment Fire

12/3/2018 (Permalink)

Apartment Stove Fire

Owning a commercial building can be difficult. Owning a commercial building filled with renters who you don't know very well, can be devastating.

Included in this post is a picture from a kitchen fire that happened in a large apartment building. Besides having the renter affect their own living space, there is also a chance of having other renters being affected by the same disaster. 

There are always risks when someone owns such a large building filled with many people, and accidents just waiting to happen. Whether it is caused by the tenant or by forces uncontrolled. 

Our SERVPRO team was on-site the same day of this fire, were able to start clearing debris, and talking the building owner through the stages of remediation. 

 We respond quickly to commercial losses and are prepared to provide services during these unforeseen disasters. 

Business ERP

10/17/2018 (Permalink)

Most businesses will not be able to open their doors after a disaster strikes.  Unfortunately,  disasters can happen anytime and can be completely unexpected. The best way to get back on your feet after a disaster is having a plan already prepared.

SERVPRO offers an ERP app/prgram. The ERP stands for Emergency Ready Plan, and helps business owners consolidate any important information that could be needed during an event. 

We will have one of our marketers come out and walk you through the steps and prepare a binder with all your information. 

You will be able to have a written copy of your plan as well as an online option to edit when needed. Included in the plan is information on electric, water, gas, and alarm shut offs. You can even customize where we park when you have an emergency.

If you want more information give SERVPRO of Rockford a call and we can provide all this free of charge! 

Mold in Residential Home

8/23/2018 (Permalink)

Mold Cause by Water Intrusion

Weather in the Midwest is always interesting. From raging storms in the summer to frigid temperatures in the winter. 

These last two summers have accrued a large amount of flooding. We've had storms that had lasted for days, leaving homeowners helpless. 

Unfortunately, some damage remains unseen until weeks or even months later when spots on the drywall, ceiling or paneling start to appear. 

Mold can easily grow and spread in wet humid temperatures. Especially in homes where water damage had occurred. It does take a professional to properly remove it without spreading the spores throughout the rest of the home. 

What you see growing on your walls is just the secretion of mold. Using bleach discolors the secretion making you think that it had been removed, but instead it can actually cause the mold to spread. 

Please consult a professional before you decide to take matters into your own hands. If you have any questions we would be more than happy to assist!