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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Dangers of Dish-washing!

7/19/2018 (Permalink)

Water damage caused by a dish-washer on the floor above.

Most everyone knows how a dish-washer works. You place the dishes, include the little packet, shut the door, press a few buttons, and suddenly it roars to life and the dishes are getting cleaned. Yay!

What happens when you leave, come back, and realize that instead of washing the dishes, the "so-called" dish-washer ended up attempting to wash the floor in your kitchen? 

Well, you have quickly mopped it up, placed a 'do not use' sign on the washer, and start prepping to buy a new one. 

Within a few days you realize that the vinyl flooring in your kitchen is no longer flat. There are some weird places where it bubbles or feels squishy. 

Bad news: You have water damage under your flooring.

Good news: SERVPRO of Rockford can come in and help you out with this problem. Making it "Like it never even happend."

So give us a call when an appliance, that uses water, decides to cough it back up into your home!

Vacation Proof Your Home!

6/6/2018 (Permalink)

It's almost summertime! Everyone is thinking of getting away while the kids are out of school, or traveling in this wonderful weather. 

What ruins a vacation? Coming home to a disaster in your house! Maybe a pipe had burst, a storm had flooded your basement, or a fire had started while you were gone. Suddenly it seems your relaxing time away has just disappeared. 

Here are a few tips to make sure that you have an enjoyable time ALL summer.

  • Have a TRUSTED friend or family member either stay, or check your home while you are gone. You want to make sure you have someone that you know will take care of your home.
  • If you don't have someone staying there, turn your water off! You won't be needing it.
  • Double check that your furnace is running well. If your AC seems to be lacking in the heat, you might want to have someone check it out before you leave it to the smoldering hot summers here in the Midwest. 
  • Do a walk around your home and make sure your spigots are working! You don't want to leave them on, and you don't want them to leak. 
  • Check your stove! Make sure that all your appliances are working properly, and that your stove isn't left on.
  • Unplug what you don't need. You might want to check and unplug the power strip to your entertainment center. Most people put it behind their TV's with different electronics plugged in, and then forget about them. If you have a power surge during a storm, that may cause a fire.
  • If your basement is prone to flooding make sure that anything important is off the ground or in plastic tubs. A storm could hit anytime during the summer and you want to make sure your possessions are safe. 
  • Lastly, double or even triple check your home. There is no harm in being over-prepared for anything. 

If you do come home to a disaster give us a call at SERVPRO of Rockford and we will ease your mind by making it "Like it never even happened." 


5/29/2018 (Permalink)

Outside Spigot

Hurray! Winter is over and now you want to get some yard work done, but wait, as you turn on your outside spigot you realize that water is flowing INSIDE instead of OUTSIDE. 

What happened?

During the winter the spigot could have broken during the freezing temperatures. Immediately shut it off and call a plumber, or worst case, call and plumber and then call us at SERVPRO of Rockford! 

This is the time of year where we get many calls concerning spigots, either ones that have been leaking awhile, or some that just decided to flood your basement right now. 

If you do turn on your spigot and nothing goes wrong, don't forget to turn it back off again! It's alright to water your newly created garden, but you also don't want to water your newly finished basement as well! 

Mold in Vehicles

5/23/2018 (Permalink)

Moldy Steering Wheel

No one likes to hear the word mold when describing their homes. Most people don't even want to think about it. 

I hate to break it to you, but mold is found everywhere in the world. It is just the elevation you should be worried about. 

One place you might not think about is your vehicle. In the picture you see a steering wheel with many colorful blotches covering it. 

This vehicle was out in the rain with the windows down during a rainstorm. When it had been brought back into the garage they rolled the windows up and let it sit, causing a 'Petri-Dish' affect. Throughout the vehicle there was mold growth on the seats belts, seats, and of course the steering wheel. 

If you do get water in your vehicle make sure that it is properly dried out, unless you like the furry colored splotches. 

SERVPRO of Rockford's technicians were able to get this vehicle cleaned up and ready for use! So give us a call if anything like this happens to you! 

Commercial ERP

5/17/2018 (Permalink)

Trucks at a commercial loss in the Rockford area.

What is an ERP?

An ERP is an acronym for 'Emergency Ready Plan'. SERVPRO provides a way to prepare yourself for when disaster strikes. Whether it is your home or business you can have an ERP on hand for free. 

For Business

What does an ERP provide? It provides a place for important information to reside until you need it. For businesses, our marketers will come out and do a walk through in the building. We will help point out where your water, gas, and electric shut off is located. They will then be tagged and a photo will be taken. 

We will also sit down with the business owner and go through sprinkler systems, alarm systems and companies that you will need to inform when disaster strikes. 

An ERP is a way to provide information to your employees of what to do when a disaster happens to your business. 

We put all this information, and photos, in a binder as well as online access to the business owner so they had can  have all the needed information in one place.

If you are wanting to be ready for a disaster than give us a call at SERVPRO of Rockford!


5/9/2018 (Permalink)

Cute but Rancid

Recognize this furry little critter? They may look adorable and cuddly, but these little guys can pack a huge punch when it comes to smells. If you have ever been unlucky enough to get skunked, you know that it is one of the worst possible odors to remove. 

It seeps into your skin, hair, clothes, anything you come into contact with, and burns your eyes. 

Unfortunately, we don't have products for animals and people, so prepare your tomato bath, but we do have products that may be of help in your home.

Now that it is finally Spring, these little critters are waking up confused, hungry, and irritated. Sounds like someone you know in the morning? 

They have been known to spray on the sides of homes. So if you sleep on the ground floor with windows open, you might want to be aware of what animals lurk around at night. 

If your home does get skunked, give us a call at SERVPRO of Rockford!

Spring Showers

4/3/2018 (Permalink)

Hooray! It is finally Spring! Even if the weather doesn't think so. Here we get the gross Midwest mush of rain, sleet, snow, and occasional hail. With all the different changes to weather, even all four in one day, we have to be aware of our structures. 

Throughout the Spring, or all the time, basements should be checked to see if there is any seepage through the foundation or other various opportunities in the structure. 

Be aware of your downspouts and gutters. The harsh cold winter may have either shifted the downspouts, or ruined the gutters. Making them ineffective at keeping water away from your home or business. 

With the ground still being frozen there is little room for water to go. If it can't soak up into the dirt, it may be finding itself through basement foundation cracks, window wells, or in some cases, right through your doors!

It would also be wise to invest in a dehumidifier, especially one you can place in the basement.  This can help with deterring mold growth and dialing down that icky mildew smell. 

If you need any advice, or have a spring disaster you can't clean up, give us a call at SERVPRO of Rockford!

Romantic Candle Fires

2/8/2018 (Permalink)

It's February! Valentine's Day is coming up, and I know people either hate it, or love it!

There are multiple ways to woo your significant other, and one of those tends to be a romantic candlelit dinner.

Candles can smell nice, add a delicate glow for mood lighting, or can just be fun to decorate with. They can also be harmful to your home if you are not careful.

If you are someone who uses a candle daily, take a look at your walls or ceiling. Overuse of candles can cause smoke damage that darkens the areas near them. Usually, you will notice a dark circular spot on the ceiling, or a dark line up your wall.

Try to place candles away from the wall if you tend to use them more often. Make sure that any flammable material is nowhere near the flame, especially curtains or fabric. NEVER fall asleep with a candle lit. Our own office admin had a small house fire growing up when a family member had fallen asleep with a candle lit. The candle was also placed too close to the wall, so flames were able to reach up and stretch out over the room.

If you still decide to incorporate candles in your Valentine's festivities, just make it a point to extinguish them. Just remember, if your Valentine's Day doesn't go quite the way you expect, SERVPRO of Rockford can assist you in any fire disaster. Unfortunately, we can't make rejection "Like it never even happened."

Space Heaters and Winter

1/11/2018 (Permalink)

Fire in Commercial Building

Now that our chaotic winter season in the Midwest is starting to fester, it’s time to protect your home and business from fires. Yes, wintry conditions lead to frozen pipes, and everyone knows that there can always be a fair amount of water damage, but people also forget that with using more electricity, there is a higher risk for an electric fire.

Think about what you plug into your home in the winter. Phone chargers, computers, Christmas/seasonal lights, heated blankets/throws, humidifiers, and space heaters. Do you use many power strips? Do your plugs start to feel warm to the touch?

Be aware of what you are plugging in, and where you are plugging it in. A main culprit of winter fires are space heaters. Space heaters should not be plugged into a power strip, especially if there are other things utilizing it as well.

I love my space heater as much as the next person who wishes it to be warm, but I never leave it alone. Space heaters can be very fluctuating with their heat output. So constantly monitor it, and never leave the home with one on.

Make sure your space heater is a fair distance between it and anything else in the room. Especially any type of cloth or easily flammable material.

Do not place it on a plush carpeted floor. If it happens to be knocked over it could start a fire quickly, or even start to melt the synthetic fibers in the carpet.

Keep it away from pets and children. There’s a higher chance of it being knocked over, or burning a curious kitty, or toddler.

If the plug starts to feel uncomfortably warm, unplug it! There could be a short, and one quick spark can be all it takes for a fire to start.

Make sure the heater is clean of debris, dirt, dust, or dander. Any of those can be the kindling to your next insurance claim.

Be safe this winter, but just in case something does happen, give us a call at SERVPRO of Rockford, and we can make it “Like it never even happened.”


Ways to Prevent Water Damage & What to do if Water Does Intrude

11/28/2017 (Permalink)

Commercial Water Damage from burst pipe

It’s starting to become that time again. Those of you who enjoy the cold and snow, I’m happy for you. Those of you, like me, that do not enjoy it, will just have to think warm happy thoughts.

With the strange weather patterns in our Midwest area, we need to be prepared for burst pipes that may happen in our homes and businesses.

Most people believe that when the weather gets below freezing temperatures is when pipes tend to burst. Pipes actually burst when there happens to be a warmer winter day and anything that has been frozen starts to defrost.

To prevent burst pipes, you need to start with stopping them from freezing in the first place!


  • Turn your water off if you are going to be gone for more than a day! - especially when you go on vacation to escape the freezing temperatures.
  • Keep your pipes warm! Open up cabinets if you are going to be leaving, or if you know that a below-freezing day is upon you.
  • Insulate any exposed piping! Again, keep your pipes warm. If your kitchen sink is on an outer wall, you might want to consider throwing in some extra insulation. Check your basements for any exposed piping that might need extra warmth.
  • Keep the water moving. Let water drip steadily from faucets, the more the water is moving, the less chance it has of freezing.
  • Caulk any holes or cracks near your pipes. You don’t want any more cold air getting in your home anyway!
  • Turn off your outside spigots! One of the biggest water jobs can come from being forgetful. Many people forget about their spigots, and suddenly there’s a new indoor swimming pool where your basement used to be!

Well, what if you didn’t follow ANY of these tips? Oops! There is now water in your home! Oh no! What to do? (Hint: flip this page over)


  • Stop the source of water/Determine source. Shut. Your. Water. Off. Don’t just leave water spewing into your home. Make sure you know where the source is coming from so you can have it professionally fixed, but until then, turn off your water. Please.
  • Remove as much excess water as possible. Shop vac, mop, even throwing towels down will help slow the spread of water.
  • Wipe any wood furnishings, or any delicate surfaces. Think of what you have in your basement. Is it antique? One of a kind? Or just extremely important to you? Try to wipe it dry and remove it from the affected area.
  • Be aware of electrical hazards. If your basement is filling up with water, and the water line is above your outlets, that water could now be electrified. DO NOT try and test the water. Have a professional, like us, come and pump it out.
    • Or if water came from above, look up at your light fixtures. Do they seem damp, or dripping? Turn them off and inform your professional technician.
  • Pad or block wood furniture. If you can remove them from the affected area, that’s even better. If you don’t have much room you can always use foil to wrap and protect wooden legs, if moving them isn’t an option.
  • Remove contents from the affected area. I hope that is self-explanatory. The less that gets wet, the less that gets damaged.
  • If you have any fans set them to blow air on the affected areas. If you have any dehumidifiers, that’s even better! Tip: Living in the Midwest with the humidity and rain, everyone should have a dehumidifier stashed somewhere! It wouldn’t hurt to have it on hand.

Hopefully you now feel prepared to tackle this winter weather! Keep your home and your possessions safe from disasters!

As you know, if something does happen to your home or business, give us a call! SERVPRO of Rockford, we make it “Like it never even happened.”


Spring Cleaning Ideas

4/12/2017 (Permalink)

Happy Spring everyone!

Some of us at SERVPRO Rockford have started going through our homes and decided it was time to clean and organize!

Our office manager has been using the KonMari Method. There is a book called The life-Changing Magic of Tidying Up by Marie Kondo. 

It includes a step-by-step process of de-cluttering your home and puts you in a better mindset to be rid of things that you think you need. The book is to help the readers de-clutter, and stay de-cluttered. Most people will keep organizing the same rooms over and over, this method is to help you stop that pattern! 

There are also many places you can take your slightly worn clothes and items to donate:


*Salvation Army

*Rockford Rescue Mission

*Rockford Habitat for Humanity

*Salvage Too

Outside Cleaning

Many people also take this opportunity to take care of the outside of their home as well! Remember to double check your gutters and down spots! They may have been broken during the cold and ice over the winter, or clogged due to the fall leaves. 

Also, check your outside spickets! We have already heard of a few of them causing water damage in basements! 

If any water damage does happen, just give us a call and we can make it "Like it never even happened." 

March - Green Means Clean!

2/9/2017 (Permalink)

These three products are "Green" and safe for the environment!

SERVPRO of Rockford wishes you a happy March! Everyone knows that green is the "unofficial" color of March. Usually observed for St. Patrick's Day! 

And speaking of green, SERVPRO does carry "green" cleaning products that are designed to lessen the strain on the environment. They are made up of environmentally friendly raw materials. 

Carpet & Upholstery Green Clean #251 - This product is pretty much described by its name. This product does not contain phosphates, solvents, dyes, or fragrances.

All Surface Green Clean #250 - This is a great alternative to traditional surface cleaners. It is a "Clean-all" for surfaces that are to be wiped or even mopped. All of the ingredients are safe, non-toxic, phosphate free, VOC compliant and bio-degradable. 

Window Green Clean #249 - This environmentally-friendly glass cleaner is formulated with soft water to diminish spotting and streaking. Also, similar to the All Surface Green Clean #250, this product is safe, non-toxic, phosphate free, VOC compliant and bio-degradable. 


March is just the beginning for your spring cleaning! As you dust off your home and reorganize, think of all the products that you will be using. Are they safe for the environment? For the O-zone layer? For you to be breathing in? Or even for your family and pets?

When you finally move that junk out of your basement and/or garage pay attention to your structure. Now that things are starting to defrost you may start to see seepage or even mold growth appearing. You can call us at SERVPRO of Rockford and we will assist you if your spring cleaning turns into a spring disaster. We will make it "Like it never even happened." 

Bursting Pipes

11/29/2016 (Permalink)

Pipes in a commercial Builidng

It's, sadly, that time of year again! The weather starts to change and you don't know if tomorrow will be a "fall" day, or a frozen one! With the temperature constantly decreasing and increasing, it is easy to forget about the care of your home. 

SERVPRO of Rockford would like you to remember to protect your pipes from freezing before they burst! Once it starts to thaw out the amount of melted water and ice is too much for the pipe to handle.

A good idea, if you know that the weather is going to be below freezing temperatures, would be to open up the cabinets under the sink and let the warm air from your home inside. Also, to leave a small trickle of water running so its constantly flowing instead of sitting to freeze up.

If you plan on leaving for an extended time, or even a couple of days. It may be a good idea to also shut off your water. You never know what the weather will be in the next couple of days.

If a disaster does strike you, you can always call us at SERVPRO of Rockford, and we will make it "Like it Never Even Happened!"  

Accidental Fires this Halloween

10/25/2016 (Permalink)

Carved Dragon Pumpkin by Angi

Halloween is almost upon us! It is the time of year where families will get together and start the fun and spooky decorations of their home. 

Candles play a huge part in most decorations. They are placed in windows, in pumpkins, and outside. Although I do admit that the fun flickering of the light is enjoyable, it can also be hazardous to the home and anyone inside. 

Please be cautious when using candles. Most people tend to set out their jack-o-lantern with a tea light lit, and then forget about it. Or they decided to just let the candle go out itself. With little ones running about and getting excited about the candy, there is always a chance that an accident could happen. They could knock over a candle or pumpkin, or even worse, their outfit may even catch on fire itself. 

So please be safe this year and monitor your jack-o-lanterns and the little ones who are enjoying the festivities! Otherwise you may end up with SERVPRO employees as your next Trick-or-Treaters! 



Restoring your Commercial Property After a Water Damage Event

10/4/2016 (Permalink)

Flooded Hallway in Commercial Building

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Rockford

SERVPRO of Rockford specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does your home have a mold Problem?

9/13/2016 (Permalink)

Mold on a wall in the basement of a home

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (815)964-0599

24 Hour Emergency Water Damage Service

8/11/2016 (Permalink)

SERVPRO of Rockford provides 24 hour fire and water damage restoration service.

SERVPRO of Rockford is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 815-964-0599

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rockford has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Rockford 

SERVPRO of Rockford specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Rockford Smoke and Soot Clean Up

6/13/2016 (Permalink)

Fire, Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Rockford will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 815-964-0599